Privacy Policy
Any questions regarding this privacy policy should be sent to:
Post: William Marsden, Pencoose Pantry, 1 Pencoose Barn, St Erme, Truro. TR4 9BL
By interacting with us/Pencoose Pantry you are giving us permission to collect and hold your personal information in our database and are consenting to its use in line with this privacy policy.
How does Pencoose Pantry collect information?
Data will be collected during the course of your enquiry, booking and/or during the event planning process and could be collected verbally, in written format, via electronic devices, or through the use of Pencoose Pantry’s website.
What type of information does Pencoose Pantry collect from you?
The type information collected could be personal information such as name, address, email address, telephone number, family member’s names and other personal details relating to your booking. Information about food allergies/intolerances, the reason for your event, etc., may also be collected, which will make the service we provide more relevant to you.
Pencoose Pantry may take photographs at your event, which may be used in future to showcase our work.
How is your information used?
Pencoose Pantry uses your information to understand your event’s needs and to provide you with a better overall service. It will enable us to:
- administer and process bookings/orders, or catering events that we are undertaking for you
- carry out obligations arising from any contracts entered into by you and us
- seek your views, or comments on the services we provide to assess the quality of our services and to develop our work
- send you communications which you have requested
- send promotional information about our services that may be of interest to you
- deal with entries into a competition
- market our products and services
- at your request, send promotional information about third party providers that might be of interest to you.
Photographs taken may be used by us to showcase our work.
How is your information stored?
Pencoose Pantry is committed to ensuring your privacy is protected and that your information is secure. Your personal information and images are stored on password protected computers and phones. Any information stored in paper format is kept in a secure location. Information can only be accessed by staff who have a legitimate business need. However, no company or system can guarantee complete security, as it can be affected by unknown outside factors.
How long will your data be stored for?
Pencoose Pantry will only keep your personal data for as long as it is relevant and appropriate to legitimate business uses as outlined in this privacy policy.
Who has access to your information?
Data collected will not be passed on to, sold, or leased to any other third parties, except:
- if your account is overdue for payment your data may be shared with a third party for the purpose of collecting monies owed to us.
- at your request we may share your data with third party service providers and other associated organisations that may offer services relevant to your booking with us
- with external accountants and accounting software for the purposes of producing and auditing accounts
- with HMRC for purposes of auditing
- if we need to disclose personal information to protect our rights, or third-party service providers rights and property, or to comply with any applicable law or valid legal process.
- if there is a change (or prospective change) in the ownership of Pencoose Pantry or any of its assets, we may have to disclose personal information to the new (or prospective) owner. During any change of ownership, we will require them to keep all information confidential and only use it in accordance with the terms of our privacy policy.
- After a change of ownership this privacy policy will be null and void.
Direct Marketing
Whenever you are asked to compete a form on Pencoose Pantry’s website a box will appear that you can click to indicate that you do not want the information to be used by Pencoose Pantry for direct marketing purposes.
If you have agreed that we can use your personal information for direct marketing purpose, you may change your mind at any time by emailing: William Marsden at , or by writing to: William Marsden, Pencoose Pantry, 1 Pencoose Barn, St Erme, Truro. TR4 9BL
What data does Pencoose Pantry pass to its third-party service providers?
When we use third-party service providers and other associated organisations, Pencoose Pantry will disclose only the personal information that is necessary to deliver the service required by you. Please be assured that we will not knowingly release, sell, lease or divulge your personal information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so.
What are cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree the file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.
List of cookies and their functions
| Name | Description | Duration | Types |
| rc::a | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | never | Necessary |
| wpEmojiSettingsSupports | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. | session | Necessary |
| rc::c | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | session | Necessary |
| _ga_* | Google Analytics sets this cookie to store and count page views. | 1 year 1 month 4 days | Analytics |
| _ga | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors | 1 year 1 month 4 days | Analytics |
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How Pencoose Pantry uses cookies
Cookies help to provide you with a better website, by enabling us to monitor which pages users of our website find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies by using the pop up which loads on your first visit to our website.
Links to other websites
Pencoose Pantry’s website may contain links to other websites of interest. If you use these links to leave Pencoose Pantry’s website you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other websites and all other websites are not governed by our privacy policy. You should always exercise caution and look at the privacy statement applicable to the relevant website accessed.
How can you access, manage and update your information?
The management, accuracy and storage of your information is important to us.
You have the right to:
- change your communication preferences at any time
- have inaccurate personal data rectified, or destroyed
- remove your personal information by ‘opting out’ at any time
- ask for a copy of the information Pencoose Pantry holds about you. You will need to provide proof of ID and a small fee will be payable.
Please inform us of any changes to your data by:
Post: William Marsden, Pencoose Pantry, 1 Pencoose Barn, St Erme, Truro. TR4 9BL
How can you complain?
If you have any questions, or would like to lodge a complaint about Pencoose Pantry’s use of your personal data please email: William Marsden at
or write to: William Marsden, Pencoose Pantry, 1 Pencoose Barn, St Erme, Truro, TR4 9BL.
You may also contact the Information Commissioner’s Office direct.
Review of this Policy
Pencoose Pantry privacy policy will be reviewed from time to time. The most up to date privacy policy will be available on our website www.pencoosepantry.co.uk. It is your responsibility to review our policy from time to time to ensure you are happy with any changes made. Your continued use of Pencoose Pantry means that you agree to be bound by any modified terms.